Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022)

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The Continuous Intention to Use E-wallet in the Post Covid-19 Era: The Perspective of Generation Y

Authors
Len Kit Lawrence Tay1, Kar Hoong Chan1, *, Tuan Hock Ng1, Yeh Ying Cheah1, Hasnain Hussain2
1Faculty of Business, Multimedia University, Jalan Ayer Keroh Lama, 75450, Melaka, Malaysia
2Faculty of Resource Science and Technology, University of Malaysia Sarawak, Jalan Datuk Mohammad Musa, 94300, Kota Samarahan, Malaysia
*Corresponding author. Email: khchan@mmu.edu.my
Corresponding Author
Kar Hoong Chan
Available Online 26 December 2022.
DOI
10.2991/978-94-6463-080-0_5How to use a DOI?
Keywords
Continuous Intention; E-Wallet; Post Covid-19 Era; Trust; Perceived Usefulness; Perceived Ease of Use; Satisfaction; Perceived Security
Abstract

Due to Covid-19 pandemic, the adoption rate of E-wallet increased drastically. Nevertheless, moving to the next phase of endemic, what motivates the Generation Y to continue using E-wallet remains questionable? In order to ensure the sustainable business in the post Covid-19 pandemic era, this study is conducted to examine the motivational factors which affecting the intention of Generation Y to continue using E-wallet. The non-probability sampling, convenience sampling method is employed for the data collection. A total of 214 usable data is analysed using ordinary lease square, multiple linear regression analysis. Whereas, the Statistics Package for Social Science software is used to analyse the collected data. Findings showed that all the hypotheses in this study are supported. Indicating Trust, Perceived Usefulness, Perceived Ease of Use, Satisfaction and Perceived Security are significantly positively related to the continuous intention to use E-wallet even in the post Covid-19 pandemic era. Aside, findings also suggested the E-wallet providers and government to focus on the easiness to use the application because it showed perceived ease of use has the greatest effects to the continuous intention among Generation Y. All in all, users’ experiences remained the main focus to ensure the continuous intention to use E-wallet.

Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
26 December 2022
ISBN
78-94-6463-080-0
ISSN
2352-5428
DOI
10.2991/978-94-6463-080-0_5How to use a DOI?
Copyright
© 2022 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Len Kit Lawrence Tay
AU  - Kar Hoong Chan
AU  - Tuan Hock Ng
AU  - Yeh Ying Cheah
AU  - Hasnain Hussain
PY  - 2022
DA  - 2022/12/26
TI  - The Continuous Intention to Use E-wallet in the Post Covid-19 Era: The Perspective of Generation Y
BT  - Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022)
PB  - Atlantis Press
SP  - 52
EP  - 67
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-080-0_5
DO  - 10.2991/978-94-6463-080-0_5
ID  - Tay2022
ER  -