Research on Impact of Guest Behavior on Hotel Service Quality

DOI

10.2991/icssr-14.2014.312How to use a DOI?

Keywords

Guest Behavior. Hotel Service Quality. Impact

Abstract

This paper elaborates the characteristics and constitution of hotel service quality, pointing out that the characteristics of hotel’s serving products determine that the guest behavior inevitably impact hotel serving products. However, in hotel service quality management practice and service quality management researches, people prefer to find problems from management and service in enterprises but neglect the impact of guest behavior on hotel service quality. In order to know the main factors that impact hotel service product quality more comprehensively, this paper analyzes guest behavior’s impact on hotel service quality and puts forward corresponding countermeasure and suggestion which aim to avoid or reduce guest behavior’s impact on hotel service quality.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yongting Wang
PY  - 2014/06
DA  - 2014/06
TI  - Research on Impact of Guest Behavior on Hotel Service Quality
BT  - Proceedings of the 3rd International Conference on Science and Social Research
PB  - Atlantis Press
SP  - 1415
EP  - 1418
SN  - 2352-5398
UR  - https://doi.org/10.2991/icssr-14.2014.312
DO  - 10.2991/icssr-14.2014.312
ID  - Wang2014/06
ER  -