Implementation of Total Quality Management at UPT Nganjuk Children’s Social Services, Indonesia

DOI

10.2991/assehr.k.201014.171How to use a DOI?

Keywords

Implementation, Orphanage, Total Quality Management

Abstract

Orphanages at UPT Nganjuk Children’s Social Services are established with the aim of nurturing, guiding, directing, giving love, and meeting the needs of underprivileged children. The study entitled “ Implementation of Total Quality Management at UPT Nganjuk Children’s Social Services, Indonesia” is a study that focuses on how the implementation of total quality management at UPT Nganjuk Childcare Social Services. This type of research is a qualitative study, while the specifications of this study are descriptive. The data collection methods used are interviews, observation, and documentation. The results of the study can be concluded as follows: (1) The management system at UPT Nganjuk Child Care Social Services when viewed from the elements of Total Quality Management (TQM) which includes: (a) customer focus, (b) improvement of quality, (c)) cooperation in teamwork, it can be said that the Orphanage has implemented quality management. (2) Improving the quality of orphanage services is done by preparing a strategic plan that is realized in the development plan that contains the vision, mission, and objectives as well as the strategic program of the Orphanage as well as a clear division of tasks. Students are well served, starting from the learning process inside and outside the care beach. Thus the quality of service at UPT Nganjuk Child Care Social Services is satisfactory.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ariadi Santoso
AU  - Kartika Yuliari
AU  - Priyo Prasetyo
AU  - Sudjiono
PY  - 2020
DA  - 2020/10/15
TI  - Implementation of Total Quality Management at UPT Nganjuk Children’s Social Services, Indonesia
BT  - Proceedings of the 3rd International Conference on Social Sciences (ICSS 2020)
PB  - Atlantis Press
SP  - 793
EP  - 798
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201014.171
DO  - 10.2991/assehr.k.201014.171
ID  - Santoso2020
ER  -