A Hotel Front Desk Receptionist and Catur Paramita Values: A Study of Implementing Local Wisdom in Hospitality Industry

DOI

10.2991/icss-18.2018.100How to use a DOI?

Keywords

receptionist, catur paramita, local wisdom, hospitality industry, quality assurance

Abstract

The position of a hotel front desk receptionist is extremely important in a hotel because the person who is in charge in the reception can be literally the face that the customers see. The receptionist will be expected to be friendly, professional and help guests with all sorts of everyday tasks. Therefore, it is needed Communication skills that are utilized a significant amount of time when interacting with guests and employees. Catur paramita or four genuine main characters of a person as an underlying reference of a daily life can be applied by a receptionist since it has the values of friendliness, courtesy, helpfulness, and respectfulness. This study aims at investigating the implementation of catur paramita values by a receptionist. By applying the descriptive qualitative research method, the data, both primary and secondary, were collected through participant observation, interview, and literature study of the catur paramita library. The study found, so far, the implementation of catur paramita values for the hotel front desk receptionist has been effective. The essence of catur paramita is regarded as the local wisdom of a share knowledge and skills including cognitive, affective, and psychomotor with certain values and norms that arise from the result of living-experienced adjustment of Balinese Hindu community. Consequently, it has been able to facilitate the receptionists to obtain the required competencies; firstly, in accordance with their attitude and aptitude in performing the hospitality services, and secondly in accordance with their prospective upselling products for the quality assurance in fulfilling guests’ satisfaction.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ni Nyoman Sri Astuti
AU  - Gede Ginaya
AU  - I Gede Agus Jaya Sadguna
PY  - 2018/10
DA  - 2018/10
TI  - A Hotel Front Desk Receptionist and Catur Paramita Values: A Study of Implementing Local Wisdom in Hospitality Industry
BT  - Proceedings of the 1st International Conference on Social Sciences (ICSS 2018)
PB  - Atlantis Press
SP  - 479
EP  - 484
SN  - 2352-5398
UR  - https://doi.org/10.2991/icss-18.2018.100
DO  - 10.2991/icss-18.2018.100
ID  - Astuti2018/10
ER  -