Investigating Knowledge Transfer Mechanism in 5-Star Hotels in Indonesia
- DOI
- 10.2991/icss-18.2018.97How to use a DOI?
- Keywords
- trust, knowledge transfe, job performance, mediation
- Abstract
Current theorization of the efforts of organizations to utilize knowledge cannot conclusively explain how knowledge is used to improve employee performance and organizational effectiveness. This study aimed to examine the relationship among trust, knowledge transfer, and performance, and to explain the mechanism underlying such relationship. The study adopted a quantitative design through the distribution of seven semantic differential scales, and the study population comprised 63 five-star hotels in Bali Province, Indonesia. The sampling technique used was proportional random sampling resulting in 54-unit sample, and the number of respondents was 216 employees. The data were analyzed with the help of smartPLS software-3.0. The results revealed that trust had a significant effect on knowledge transfer and performance. It was also found that knowledge transfer played an important role as a mediating variable which could improve employee performance. Theoretical implications pertain to the role of knowledge transfer as a mediating path of leadership role to improve employee performance, while the practical implications concern the importance of building trust, the success of knowledge transfer, and the impact on employee performance. Research limitations are discussed in the paper
- Copyright
- © 2018, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - I Wayan Edi Arsawan AU - I Wayan Wirga AU - Ida Bagus Sanjaya AU - Ni Made Kariati AU - I Wayan Sukarta AU - I Ketut Yasa PY - 2018/10 DA - 2018/10 TI - Investigating Knowledge Transfer Mechanism in 5-Star Hotels in Indonesia BT - Proceedings of the 1st International Conference on Social Sciences (ICSS 2018) PB - Atlantis Press SP - 463 EP - 468 SN - 2352-5398 UR - https://doi.org/10.2991/icss-18.2018.97 DO - 10.2991/icss-18.2018.97 ID - Arsawan2018/10 ER -