The Influence of Interpersonal Communication Customers Care of Patient Satisfaction at Orthopaedic Hospital Purwokerto
- Keywords
- Interpersonal Communication Customer Care, Patient Satisfaction
- Abstract
This research discusses the influence of interpersonal communication customer care to patient satisfaction Orthopedic Hospital Purwokerto. The purpose of this study was to determine how much influence interpersonal communication customer care to patient satisfaction Orthopedic Hospital Purwokerto. The study involved two variables, variables interpersonal communication customer care (X) and variable patient satisfaction (Y). This study uses some relevant theories such as communication, interpersonal communication customer care, and patient satisfaction. The method used in this research is quantitative research with a causal approach. The population in this study is that patients, Orthopedic Hospital Purwokerto by respondents as many as 357 people. In determining the sample used simple random sampling method. While the analysis method used is quantitative methods, sample linear regression analysis, partial hypothesis test (Test T) and the coefficient of determination. The results of this research is interpersonal communication customer care has a significant influence on patient satisfaction by 51.30%, while the remaining 48.70% influenced by other factors not examined in this study.
- Copyright
- © 2018, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Juwita Ratna Deassy Sari AU - Roro Retno Wulan AU - Ruth Mei Ulina PY - 2017/11 DA - 2017/11 TI - The Influence of Interpersonal Communication Customers Care of Patient Satisfaction at Orthopaedic Hospital Purwokerto BT - Proceedings of the 3rd International Conference on Transformation in Communications 2017 (IcoTiC 2017) PB - Atlantis Press SP - 269 EP - 271 SN - 2352-5398 UR - https://www.atlantis-press.com/article/25902403 ID - Sari2017/11 ER -