The Effectiveness of the New Student’s Welcoming Event Using the Volunteerism Approach at the University Level

DOI

10.2991/assehr.k.200921.022How to use a DOI?

Keywords

Volunteerism, University Student, New Intake, Strategic Management, Satisfaction

Abstract

Every year the universities would receive the enrolment of new students as a part of the standard cycle of the higher learning education provider’s supply chain. As a strategic countermeasure to control the internal traffic during the registration day at the Universiti Teknikal Malaysia Melaka (UTeM), the new students would not be allowed to use their own transportation to the student halls instead the shuttle bus services were provided by the university to transport them after the registration. Taking the consideration of the family members who accompanied them, the stuffs and the travelling fatigue, it would make them felt unpleasant. This may lead to a bad impression towards the university at the very beginning of their campus life. Thus, the university’s management via the Student Affairs Office has arranged a group of senior students to assist the students and families on that day on the volunteerism basis. Their roles are to welcome, greet and help the new students during their registration at the university’s student halls. This study would assess the effectiveness of this newly designed program by analyzing the volunteerism model from the volunteers’ point of view and the second approach was to assess the feedback of the program from the new students’ perspectives as well. Two set of questionnaires were devised targeting both groups of volunteers and new intake-students to gain the data before the descriptive analysis is carried out. The results show that the volunteers played a vital role in giving first good impression to the new students and their families while the new students also accept that the volunteers had really helped them where 96% and 77% of both groups concluded the event was a success, respectively. The suggestion for the further improvements also is identified which could be taken as an output for the future events.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Al Amin Mohamed Sultan
AU  - Muhamad Amirul Razali
AU  - Mohammad Rafi Omar
AU  - Shahrom Mohd Said
AU  - NurulFajar Abd Manap
PY  - 2020
DA  - 2020/09/22
TI  - The Effectiveness of the New Student’s Welcoming Event Using the Volunteerism Approach at the University Level
BT  - Proceedings of the International Conference on Student and Disable Student Development 2019 (ICoSD 2019)
PB  - Atlantis Press
SP  - 125
EP  - 131
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200921.022
DO  - 10.2991/assehr.k.200921.022
ID  - Sultan2020
ER  -