21. Democratization in Public Services

DOI

10.2991/icosaps-18.2018.21How to use a DOI?

Keywords

Importance performance analysis, satisfaction, democracy, public services.

Abstract

Public services are an important part in the life of society and nation. In order to obtain the appropriate services to the needs of the society, they must be involved in taking the policy through the participation as the basis of democracy to create a democratic government. The case study in this research was conducted in Wonogiri Police Precinct, especially in the service of making Statement of Police Report (SKCK). The purposes of this study were to find out the service quality and the level of society satisfaction of Wonogiri Police Precinct. The methods of this research were descriptive quantitative, and the sample consisted of 96 respondents with incidental-sampling technique. The data were collected using questionnaires. The data were analysed using Importance Performance Analysis (IPA) method. In general, the service of making the Statement of Police Report in Wonogiri Police Precinct was in a good category. However, this study found that the quality of the service was unsatisfactory. The implication of this research is that the society is the assessor of the quality of the service that is being provided. Although the service that is being provided is good, society still have high expectation on the improvement of the service quality

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ruslina Wahyuni
AU  - Ismi Nurhaeni
AU  - Rutiana Wahyunengseh
PY  - 2018/08
DA  - 2018/08
TI  - 21. Democratization in Public Services
BT  - Proceedings of the 5th International Conference on Social and Political Sciences (IcoSaPS 2018)
PB  - Atlantis Press
SP  - 104
EP  - 107
SN  - 2352-5398
UR  - https://doi.org/10.2991/icosaps-18.2018.21
DO  - 10.2991/icosaps-18.2018.21
ID  - Wahyuni2018/08
ER  -