Proceedings of the International Conference of Public Administration and Governance (ICOPAG 2022)

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Implementation of One-Stop Integrated Services in Tulungagung Regency

Authors
Charly Tri Prasetyawan1, *, Bambang Supriyono1, I Gede Eko Putra Sri Sentanu1
1Department of Public Administration, Universitas Brawijaya, Malang, Indonesia
*Corresponding author. Email: Charly32586@student.ub.ac.id
Corresponding Author
Charly Tri Prasetyawan
Available Online 26 July 2023.
DOI
10.2991/978-2-38476-082-4_8How to use a DOI?
Keywords
One-Stop Integrated Service; Migrant Workers; Service
Abstract

The employment problems of Indonesian Migrant Workers are very complex. One of the problems is the complexity of the bureaucracy to manage work permit documents. This process requires a lot of time, money, and effort, potentially making migrant workers choose to work unprocedural. To resolve the problem, The Ministry of Manpower makes innovations in the form of one-stop integrated services to improve governance services. This form integrates various departments to create easy, cheap, and safe services for people interested in working abroad. However, the implementation of the one-stop integrated services policy was not as smooth as expected because of various obstacles. This article tries to analyze the implementation gap that rises at one-stop integrated services in Tulungagung regency. Researchers use Grindle's policy implementation theory which discusses implementation based on the content of policy and context of implementation to formulate the existing problems. The results showed that three factors hindered the implementation of policies at a one-stop integrated service, such as policies of each department, adequate resources, and lack of coordination.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference of Public Administration and Governance (ICOPAG 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
26 July 2023
ISBN
10.2991/978-2-38476-082-4_8
ISSN
2352-5398
DOI
10.2991/978-2-38476-082-4_8How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Charly Tri Prasetyawan
AU  - Bambang Supriyono
AU  - I Gede Eko Putra Sri Sentanu
PY  - 2023
DA  - 2023/07/26
TI  - Implementation of One-Stop Integrated Services in Tulungagung Regency
BT  - Proceedings of the International Conference of Public Administration and Governance (ICOPAG 2022)
PB  - Atlantis Press
SP  - 75
EP  - 85
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-082-4_8
DO  - 10.2991/978-2-38476-082-4_8
ID  - Prasetyawan2023
ER  -