Proceedings of the International Conference on Public Organization (ICONPO 2021)

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The Factors Influencing the Community to Use E-Service in Pekanbaru City, Indonesia

Authors
Evi Zubaidah1, *, Achmad Nurmandi2, Ulung Pribadi3, Mega Hidayati4, Ema Fitri Lubis5
1,3,4Department of Islamic Politics–Political Science, Universitas Muhammadiyah Yogyakarta, Jl. Brawijaya, Kasihan Bantul Yogyakarta 55183, Indonesia
2Department of Government Affairs and Administration, Jusuf Kalla School of Government, Universitas Muhammadiyah Yogyakarta Jl. Brawijaya, Kasihan Bantul Yogyakarta 55183, Indonesia
1,5Public Administration of Universitas Islam Riau Jl Kaharuddin Nasution 113 Perhentian Marpoyan, Pekanbaru, Riau, Indonesia
*Corresponding author. Email: evizubaidah@soc.uir.ac.id
Corresponding Author
Evi Zubaidah
Available Online 1 March 2022.
DOI
10.2991/aebmr.k.220209.041How to use a DOI?
Keywords
E-Government Adoption; UMEGA; E-Service
Abstract

The purpose of this research is to examine the factors influencing the use of e-government services by measuring individual acceptance in Pekanbaru City, Indonesia. This is a quantitative research with the SmartPLS program used to analyze the data and test the hypothesis. The data were obtained from 110 users of e-service (e-samsat) in Pekanbaru City. The result showed that Performance Expectancy and Perceived Risk were the factors influencing e-government adoption through the UMEGA Model. These factors significantly influenced the community’s attitudes to using this service and on effort expectancy. Other findings indicated that Facilitating Condition, Trust in Technology, and attitude also significantly influenced users’ behavioral intention to use e-service. However, Effort Expectancy, Social Influence, and Trust in Government did not significantly influence the community’s behavioral intention to use e-service.

Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

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Volume Title
Proceedings of the International Conference on Public Organization (ICONPO 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
1 March 2022
ISBN
978-94-6239-544-2
ISSN
2352-5428
DOI
10.2991/aebmr.k.220209.041How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article under the CC BY-NC license.

Cite this article

risenwbib
TY  - CONF
AU  - Evi Zubaidah
AU  - Achmad Nurmandi
AU  - Ulung Pribadi
AU  - Mega Hidayati
AU  - Ema Fitri Lubis
PY  - 2022
DA  - 2022/03/01
TI  - The Factors Influencing the Community to Use E-Service in Pekanbaru City, Indonesia
BT  - Proceedings of the International Conference on Public Organization (ICONPO 2021)
PB  - Atlantis Press
SP  - 310
EP  - 318
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220209.041
DO  - 10.2991/aebmr.k.220209.041
ID  - Zubaidah2022
ER  -