Inconsistency of Covid-19 Information Among Tourism Stakeholders in Indonesia

DOI

10.2991/aebmr.k.220209.061How to use a DOI?

Keywords

Tourism Recovery; Tourism Stakeholders; COVID-19 Information Inconsistency

Abstract

This article discusses the analysis of the production of the COVID-19 message by tourism stakeholders to restore the economy of the tourism sector. Even until almost a year of pandemic, a way to restore the tourism sector is nowhere to be found. The hotel business and other businesses supporting tourism collapsed and closed their businesses. Tourism recovery efforts have been carried out by tourism stakeholders. Starting from the provision of COVID-19 protocol facilities at tourist attractions, certification from the government, and massive promotions. One of the assumptions for the slow recovery of the tourism sector is the inconsistency of information about COVID-19 by the government. The inconsistency of this information is marked by frequent revisions of information that have been submitted to the public, replacement of COVID-19 spokespersons, and uncoordinated production of information about COVID-19. The uncertainty of this information raises public doubts about doing activities, including tourism activities. This study analyzed conversations about the COVID-19 policy on Twitter using the Conversation Analysis method. Data crawling was done using NodeXL software. The results showed that the government as the main actor in the development of the tourism sector was inconsistent in determining the policy of the tourism sector. Policies were not completely guarded, causing uncertainty in the tourism business. Meanwhile, the media presented information causing controversy. Information in the media was not oriented toward reducing uncertainty but instead created uncertainty. Meanwhile, society was divided into two groups, one which supported government policies and another opposed government policies.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Yenni Sri Utami
AU  - Pawito Pawito
AU  - Prahastiwi Utari
AU  - Drajat Tri Kartono
PY  - 2022
DA  - 2022/03/01
TI  - Inconsistency of Covid-19 Information Among Tourism Stakeholders in Indonesia
BT  - Proceedings of the International Conference on Public Organization (ICONPO 2021)
PB  - Atlantis Press
SP  - 480
EP  - 486
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220209.061
DO  - 10.2991/aebmr.k.220209.061
ID  - Utami2022
ER  -