The Service Excellent for Sharia Banking During Covid-19 Pandemic

DOI

10.2991/assehr.k.210421.082How to use a DOI?

Keywords

Service Excellent, Sharia Banking, Covid-19 Pandemic

Abstract

The development of sharia banking currently continues to experience excellent growth, this can be seen from the increasing share of the sharia banking market which has exceeded 6 percent. In terms of assets, it has reached 500 trillion. In the future, sharia banking will increasingly grow, people are increasingly interested in using sharia banking services and the role of sharia banking in the economy for the country is increasingly showing its contribution. It’s just that in conditions due to the during COVID-19 pandemic, the growth of sharia banking is slowing down. Since the emergence of this pandemic in March 2020, it has had an impact on sharia banking. The purpose of this study is to determine the development of sharia banking during the Covid-19 outbreak and to determine the service excellent patterns of sharia during the Covid-19 outbreak. This research is library research, derived from several sources obtained by researchers. The nature of the research used is qualitative, which describes the object of research. The data source used in this study is secondary data from previously presented data from several sources. The analysis technique used in this research is descriptive qualitative by describing the development of sharia banking and its prime services in the conditions of the Covid-19 virus outbreak. The results of this study indicate the development of sharia banking from March 2020 to July 2020. Sharia banking assets grew by 1.16 percent, financing grew by 1.87 percent, and placements with other banks decreased by -7.14 percent. Service excellent patterns that can be done improve digital services, provide relief for financing customers following regulations Financial Services Authority (OJK), to increase the volume of financing with a profit-sharing scheme, further provide assistance and training for affected customers, and provide attractive promotions, to increase third party funds.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Muhammad Wahyuddin Abdullah
AU  - Trimulato
AU  - St. Hafsah Umar
PY  - 2021
DA  - 2021/04/22
TI  - The Service Excellent for Sharia Banking During Covid-19 Pandemic
BT  - Proceedings of the International Conference on Engineering, Technology and Social Science (ICONETOS 2020)
PB  - Atlantis Press
SP  - 558
EP  - 565
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210421.082
DO  - 10.2991/assehr.k.210421.082
ID  - Abdullah2021
ER  -