Mapping & Modelling of Supply Chain System in a Private Indonesian Hospital Using Supply Chain Operating Reference (SCOR) & Business Process Modelling Notation (BPMN) Method

DOI

10.2991/aebmr.k.210522.027How to use a DOI?

Keywords

Hospital Supply Chain, Pharmacy supply Chain, SCOR, BPMN

Abstract

Hospital is one of the most unique business as it needs to balance profit making as well as ‘life-saving’ in terms of customer satisfaction. Therefore, efficient & effective operational cost management is paramount in a Hospital’s sustainability. One of the most influential cost-driver in a Hospital Operation is the Pharmacy or Drugs Supply Chain. However, research regarding the Drugs Supply Chain is limited, particularly in Private Hospitals in which it has to deliver profit to the stakeholder as well as comply to government policies. This thesis proposes the use of Supply Chain Operations Reference (SCOR) to model the Hospitals Supply Chain Operations as a tool to assist in the hospital managerial analysis. While SCOR is a proven and robust method of supply chain modelling, some complementary processes may exist which are not covered by the SCOR standard. Therefore, this thesis further proposes the use of Business Process Modelling Notation (BPMN) to be used as a modelling tool using the SCOR model as a basis. The research conducted finds a few processes standardized in the Indonesian Private Hospital Operations which are not yet covered by the SCOR model such as the internal supply chain within the Hospital as well as some added process events. In this sense, the research in this thesis will contribute to the establishment of a robust Pharmacy Supply Chain Operation model practiced in Hospitals.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Aditya Herdiyan Pratama
AU  - Nurmala
PY  - 2021
DA  - 2021/05/25
TI  - Mapping & Modelling of Supply Chain System in a Private Indonesian Hospital Using Supply Chain Operating Reference (SCOR) & Business Process Modelling Notation (BPMN) Method
BT  - Proceedings of the International Conference on Business and Engineering Management (ICONBEM 2021)
PB  - Atlantis Press
SP  - 199
EP  - 209
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210522.027
DO  - 10.2991/aebmr.k.210522.027
ID  - Pratama2021
ER  -