Analysis of the Quality of Bogor City Government Services for Increasing Organic Agro Edutourism Tourists in Mulyaharja, South Bogor

DOI

10.2991/978-2-38476-228-6_8How to use a DOI?

Keywords

Increase in tourism; Service quality; Tourism Destinations

Abstract

This research examines the quality of service provided by the Bogor City Government in response to the surge in tourist visits to Mulyaharja Organic Agro Edutourism. The city experienced significant economic impacts during the COVID-19 pandemic, necessitating community empowerment and the development of tourist attractions. The study employed quantitative descriptive methods, including survey, observation, and interview techniques, with 100 respondents sourced from visitor data for 2022. The research was limited by public service theory, with 21 questions in six indicators.The accepted hypothesis (H0) focuses on awareness factors, income factors, and facilities and infrastructure factors, with a P Value of 0.000. The Bogor City government aims to increase visitor responsibilities and improve service quality through educational programs and optimizing the budget for edutourism development. The rejected hypothesis (H1) focuses on regulatory factors, organizational factors, and ability and skill factors. The research indicates that these factors are not the primary focus for increasing tourism growth. Future research should focus on providing more in-depth insights into the dynamics of tourism in Mulyaharja Organic Agro Edutourism, providing practical guidance for stakeholders in optimizing tourism potential.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Diana Michel
AU  - Ulung Pribadi
PY  - 2024
DA  - 2024/06/12
TI  - Analysis of the Quality of Bogor City Government Services for Increasing Organic Agro Edutourism Tourists in Mulyaharja, South Bogor
BT  - Proceedings of the International Conference on Multidisciplinary Studies (ICoMSi 2023)
PB  - Atlantis Press
SP  - 78
EP  - 98
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-228-6_8
DO  - 10.2991/978-2-38476-228-6_8
ID  - Michel2024
ER  -