The Effect of Raw Material Supply, Service Quality, Product Quality to Outlet Performance

DOI

10.2991/icoi-19.2019.39How to use a DOI?

Keywords

food restaurant, inventory, strategic management

Abstract

This study aims to see the effect of raw material, service quality, product quality to outlet performance from one of largest restaurant chains in Indonesia. The resulting raw material inventory has a significant influence on service quality, because it has a t-statistic value above 1.96 which is equal to 6,561 with a positive original sample estimate value that is equal to 0.611. Raw material inventory has a significant influence on product quality, since it has a t-statistic value above 1.96 which is equal to 8.013 with a positive original sample estimate value which is equal to 0.585. Service quality has a significant influence on outlet performance as it has a t-statistic value above 1.96 which is equal to 2.331 with a positive original sample estimate value which is equal to 0.272. Product quality has a significant influence on outlet performance because it has a t-statistic value above 1.96 which is equal to 3.521 with a positive original sample estimate value which is equal to 0.417

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Agustinus Hariadi Djoko Purwanto
AU  - Ryani D. Parashakti
AU  - Muhammad Nashar
PY  - 2019/10
DA  - 2019/10
TI  - The Effect of Raw Material Supply, Service Quality, Product Quality to Outlet Performance
BT  - Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019)
PB  - Atlantis Press
SP  - 223
EP  - 230
SN  - 2352-5428
UR  - https://doi.org/10.2991/icoi-19.2019.39
DO  - 10.2991/icoi-19.2019.39
ID  - Purwanto2019/10
ER  -