Quality Improvement on Resort Security Area, Vision of Machinery Technology and VLAN as Consumer Value to Increase Guest Revisit Intention

DOI

10.2991/icoi-19.2019.9How to use a DOI?

Keywords

Consumer value added services, Resort, VLAN, Machine vision, Intention to visit

Abstract

The Resort is a tourist area consisting of tourist attractions, such as hotels, entertainment venues, sales outlets, and other recreational facilities. The facilities of a resort will always be enhanced by service and convenience. This service can be direct to customers by adding facilities and infrastructure to support the resort, such as technology-based support systems to support the transaction process and guarantee guest convenience. In Indonesia, every resort hotel must provide a sense of security and comfort for every guest and employee. For this reason, a strong security and safety system is needed. The regulation requires hotel management to establish a Security Management System (SMP). In it, there are various guidelines, ranging from planning to the process of handling security and safety so that risks for hotel users can be minimized. The problem faced today is how to develop an information system that can be integrated with facilities and infrastructure with the help of computers with the latest security technology and international standards so that local and foreign tourists have a safe and comfortable feeling. This system also functions as a transaction system that integrated with computer networks with additional data security techniques or VLANs. This research aims to solve the problem using a quantitative descriptive method, scientific approach and algorithm method for testing data. The result showed that system VLANs can be added as consumer value-added services to minimized safety issues and gain intention to revisit resort, this results can be seen in the of the prototype system named Igoes Resort.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Igus Rahmat Ginanjar
AU  - Ari Purno Wahyu
AU  - Ratih Hurriyati
AU  - Vanessa Gaffar
PY  - 2019/10
DA  - 2019/10
TI  - Quality Improvement on Resort Security Area, Vision of Machinery Technology and VLAN as Consumer Value to Increase Guest Revisit Intention
BT  - Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019)
PB  - Atlantis Press
SP  - 46
EP  - 51
SN  - 2352-5428
UR  - https://doi.org/10.2991/icoi-19.2019.9
DO  - 10.2991/icoi-19.2019.9
ID  - Ginanjar2019/10
ER  -