ChatGPT Potential for Improving Library Services

DOI

10.2991/978-2-38476-313-9_36How to use a DOI?

Keywords

Artificial Intelligence; Chatbot; Chatgpt; Library Services; Systematic Literature Review

Abstract

Artificial intelligence (AI) technology is now rapidly developing in various fields, such as healthcare, transportation, agriculture, and education. With these significant advancements, AI is becoming increasingly important in helping humans perform various complex tasks. One form of AI that is currently gaining public attention is AI-based chatbots such as ChatGPT, which has the ability to interact and produce textual content like humans. This research was conducted with the aim of examining the potential utilisation of ChatGPT for library services. The research method used was systematic literature review. Researchers collected and analysed 10 scientific articles obtained from Scopus indexed journals related to the topic of ChatGPT’s potential for library services. The results showed that ChatGPT has the potential to assist library reference services with its ability to provide access to information in various languages without being limited by time, can personalise services by providing content recommendations according to user interests, and can support the research process. ChatGPT also has the potential to assist research by providing topic ideas, keywords, and literature summaries. In addition, ChatGPT can be used to assist with cataloguing, metadata, bibliography and collection development although the results still need to be verified by librarians. However, verification is still necessary as ChatGPT still has weaknesses in the validity and accuracy of the information it produces. By understanding the potential and challenges of ChatGPT, it is hoped that this technology can help improve library services in the future, although the important role of librarians is still needed to ensure service quality.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Gusnaldi Kristiadi Syah
AU  - Athanasia Octaviani Puspita Dewi
AU  - Heriyanto Heriyanto
PY  - 2024
DA  - 2024/12/07
TI  - ChatGPT Potential for Improving Library Services
BT  - Proceedings of the 2nd International Conference on Culture and Sustainable Development (ICOCAS 2024)
PB  - Atlantis Press
SP  - 239
EP  - 247
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-313-9_36
DO  - 10.2991/978-2-38476-313-9_36
ID  - Syah2024
ER  -