Implementation of Total Quality Management in Vocational High Schools
- DOI
- 10.2991/assehr.k.200521.054How to use a DOI?
- Keywords
- Total Quality Management (TQM), Vocational High Schools (VHS)
- Abstract
The implementation of Total Quality Management (TQM) in Vocational High Schools (VHS) can be described by the existence of the team of ISO 9001: 2008 Quality Management System manifested by the Vice Principal in the field of Quality Management whose the main task and function is to assist the duties of school principals and school supervisors. Also, policies and practices that are in line with quality standards, both national and international, will be able to provide external trust as well as building internal pride. Therefore, there needs to be an in-depth academic study as a form of evaluation in its application, supporting and inhibiting factors in the implementation of TQM in VHS. This study was designed as a descriptive study with a qualitative approach. Data collection was carried out in natural settings and on primary data sources. Data collection techniques consisted of participant observation, in-depth interviews, and documentation. The results of this study stated that each principle in TQM including (1) Customer Satisfaction, (2) Respect for people, (3) Fact-based Management, and (4) Continuous improvement, achieved the scores with good categories. There was a positive relationship between the principle of Respect for people, Fact-based Management, and Continuous Improvement in Customer Satisfaction.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Mutaqin AU - K. I. Ismara AU - I. W. Djatmiko PY - 2020 DA - 2020/05/22 TI - Implementation of Total Quality Management in Vocational High Schools BT - Proceedings of the International Conference on Online and Blended Learning 2019 (ICOBL 2019) PB - Atlantis Press SP - 246 EP - 250 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200521.054 DO - 10.2991/assehr.k.200521.054 ID - 2020 ER -