The Influence of Completeness of Facilities, Quality of Service and Competence of Medical Personnel on Patient Satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency
- DOI
- 10.2991/aebmr.k.210311.005How to use a DOI?
- Keywords
- Completeness of Facilities, Quality of Service, Competence of Medical Personnel, Patient Satisfaction
- Abstract
This study aims to determine (1) To determine the effect of completeness of facilities on patient satisfaction at the Koeloda Health Center. (2) To determine the effect of service quality on patient satisfaction at the Koeloda Health Center. (3) To determine the effect of the competence of medical personnel on patient satisfaction at the Koeloda Health Center. This research includes causality research using a quantitative approach. The sample in this study were 50 patients at the Koeloda Health Center. The data were collected using a questionnaire that has been tested for validity and reliability. Multiple linear regression was used to test the hypothesis of this study. The results of this study indicate that: (1) completeness of the facility has a positive and significant effect on patient satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency with a beta (β) value of 0.379 (2) the quality of service has a positive and significant effect on patient satisfaction at the Koeloda Health Center, Golewa District Ngada district with a beta value (β) of 0.461 (3) the competence of medical personnel has a positive and significant effect on patient satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency with a beta value (β) of 0.887.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Rafael Ocatvianus Byre PY - 2021 DA - 2021/03/13 TI - The Influence of Completeness of Facilities, Quality of Service and Competence of Medical Personnel on Patient Satisfaction at the Koeloda Community Health Center, Golewa District, Ngada Regency BT - Proceedings of the 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) PB - Atlantis Press SP - 21 EP - 25 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210311.005 DO - 10.2991/aebmr.k.210311.005 ID - Byre2021 ER -