Using DEMATEL and AHP to Evaluate the Influencing Factors of Express Logistics Service Quality

DOI

10.2991/978-94-6463-056-5_116How to use a DOI?

Keywords

Express logistics; The DEMATEL model; Analytic hierarchy process

Abstract

Express logistics is an important branch of logistics industry. In recent years, with the development of e-commerce and information technology, express logistics has developed rapidly. On the basis of literature review and literature review, this paper summarizes 17 factors that may affect the development of express logistics, which are divided into three parts: collection, delivery and information service. A DEMATEL questionnaire is designed and distributed to users to optimize the influencing factors. The influencing factors were divided into three categories: cost, time limitation and service, and then the analytic hierarchy process was adopted to determine the weight of the influencing factors. Based on the weight value, relevant suggestions were put forward for the development of express logistics.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Junnan Hua
AU  - Qilin Fang
PY  - 2022
DA  - 2022/12/29
TI  - Using DEMATEL and AHP to Evaluate the Influencing Factors of Express Logistics Service Quality
BT  - Proceedings of the 2022 2nd International Conference on Management Science and Software Engineering (ICMSSE 2022)
PB  - Atlantis Press
SP  - 801
EP  - 806
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-056-5_116
DO  - 10.2991/978-94-6463-056-5_116
ID  - Hua2022
ER  -