Proceedings of the 2022 2nd International Conference on Management Science and Software Engineering (ICMSSE 2022)

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Research on the Influence of Network Management Capability and Knowledge Acquisition on Service Innovation Performance

— The Regulation of Environmental Dynamics

Authors
Meng Bo1, *
1School of Xi’an Eurasia University, Xi’an, 710065, China
*Corresponding author. Email: 19227315@qq.com
Corresponding Author
Meng Bo
Available Online 29 December 2022.
DOI
10.2991/978-94-6463-056-5_127How to use a DOI?
Keywords
network management capability; knowledge acquisition; environmental dynamics; service innovation performance
Abstract

In a rapidly changing business environment, service enterprises must meet the needs for service diversification and individualization by optimizing network relationships and resolving network conflicts. Although service innovation has attracted the attention of numerous scholars, the performance of service innovation through network management is relatively scarce. Through an in-depth study of small and medium-sized service enterprises in Xi’an High-tech Zone, a relational model is constructed with knowledge acquisition as a mediator, environmental dynamics as a moderator, and network management as service innovation performance. SPSS 18.0 software is used for data analysis, and AMOS 21.0 software performs structural equation model analysis of sample data. The results show that knowledge acquisition mediates network management and service innovation performance, and that environmental dynamics positively moderate network management capability and knowledge acquisition. This study provides a theoretical basis and management insights for service innovation activities in service enterprises.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2022 2nd International Conference on Management Science and Software Engineering (ICMSSE 2022)
Series
Atlantis Highlights in Computer Sciences
Publication Date
29 December 2022
ISBN
978-94-6463-056-5
ISSN
2589-4900
DOI
10.2991/978-94-6463-056-5_127How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Meng Bo
PY  - 2022
DA  - 2022/12/29
TI  - Research on the Influence of Network Management Capability and Knowledge Acquisition on Service Innovation Performance
BT  - Proceedings of the 2022 2nd International Conference on Management Science and Software Engineering (ICMSSE 2022)
PB  - Atlantis Press
SP  - 880
EP  - 887
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-056-5_127
DO  - 10.2991/978-94-6463-056-5_127
ID  - Bo2022
ER  -