Proceedings of the 2022 3rd International Conference on Management Science and Engineering Management (ICMSEM 2022)

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Research on Quality Evaluation of Campus Crowdsourcing Logistics Service

Authors
Feng Zhao1, *, Yu Xie1
1Neusoft Institute Guangdong, Shishang, Foshan, China
*Corresponding author. Email: zhaofeng@nuit.edu.cn
Corresponding Author
Feng Zhao
Available Online 15 December 2022.
DOI
10.2991/978-94-6463-038-1_53How to use a DOI?
Keywords
Crowdsourcing logistics; Campus crowdsourcing; Quality of service
Abstract

Crowdsourcing logistics is an effective means to solve the difficulty of distribution at the end of campus. Based on literature research and practical investigation, this paper puts forward the factors that can be used to analyze the quality evaluation of campus crowdsourcing logistics services from the perspective of campus crowdsourcing logistics. We determined the distribution of three indicators of campus crowdsourcing logistics service quality as a convenience, security, and responsiveness. We choose hierarchical analysis as the research method and conduct the empirical investigation in the form of a face-to-face interviews. Based on the results of empirical analysis, the influence weights of convenience, safety, and responsiveness were determined to be 45.7% %, 18.9%, and 35.4%, respectively. Our study provides a reference for improving the quality of campus crowdsourcing logistics services.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2022 3rd International Conference on Management Science and Engineering Management (ICMSEM 2022)
Series
Atlantis Highlights in Engineering
Publication Date
15 December 2022
ISBN
978-94-6463-038-1
ISSN
2589-4943
DOI
10.2991/978-94-6463-038-1_53How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Feng Zhao
AU  - Yu Xie
PY  - 2022
DA  - 2022/12/15
TI  - Research on Quality Evaluation of Campus Crowdsourcing Logistics Service
BT  - Proceedings of the 2022 3rd International Conference on Management Science and Engineering Management (ICMSEM 2022)
PB  - Atlantis Press
SP  - 571
EP  - 579
SN  - 2589-4943
UR  - https://doi.org/10.2991/978-94-6463-038-1_53
DO  - 10.2991/978-94-6463-038-1_53
ID  - Zhao2022
ER  -