Analysis of The Quality of Education Service in Training II and Training III Programs with Servqual Method on PIP Makassar

DOI

10.2991/icmemm-18.2019.10How to use a DOI?

Keywords

Service Quality Method, Service Quality, Student Officer.

Abstract

This study aims to determine the level of quality of education services for Seafarers Training II and III Programs in PIP Makassar. The research method used is quantitative descriptive survey research, with objects in students of the second semester of the XXIX Seafarers Training II and Seafarers III Training Programs. Total population of 208 people, then the sample taken is 25% of the total population or as many as 50 people. The sampling technique uses probability sampling, which is a simple random sample appearance using a random table method. The results showed that the quality of education services in Seafarers Training II and Seafarers Training III Programs at class XXIX, especially in the aspects of learning about the expected education services and perceived services or in accordance with the reality in the field. Service Quality Method used consists of five dimensions of service (reliability, responsiveness, assurance, empathy and tangible). The dimension of service quality that is highly prioritized for improvement is the tangible service dimension or direct evidence related to facilities and infrastructure facilities to support the learning process. In accordance with the results of the interpretation of the percentage of service dimensions related to services received by respondents there are still four categories that are lacking in the attributes of the statement or not in accordance with the expectations of respondents namely the dimensions of tangible services such as class facilities and infrastructure, laboratories and simulators

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Rosnani
PY  - 2019/03
DA  - 2019/03
TI  - Analysis of The Quality of Education Service in Training II and Training III Programs with Servqual Method on PIP Makassar
BT  - Proceedings of the First International Conference on Materials Engineering and Management - Management Section (ICMEMm 2018)
PB  - Atlantis Press
SP  - 46
EP  - 51
SN  - 2352-5428
UR  - https://doi.org/10.2991/icmemm-18.2019.10
DO  - 10.2991/icmemm-18.2019.10
ID  - 2019/03
ER  -