Strategy of Improving Tourism Human Resources Based on MICE Competency in Banten Province, Indonesia

DOI

10.2991/aebmr.k.200205.041How to use a DOI?

Keywords

MICE, competentency, certification, Banten Province

Abstract

The prospect of MICE industry in Banten Province is currently increasing rapidly, along with economic growth, advancing infrastructure and technology, business development and emergence of the largest exhibition venue in Southeast Asia “Indonesia Convention Exhibition” (ICE) that enables investors and event organizers to hold exhibitions or meeting. However, MICE industry players still experience difficulties in finding competent employees in MICE field. Therefore, this study aims to identify the competencies of human resources needed by MICE industry and factors that trigger obstacles and causes of lack of competent human resources, so that MICE industry players can get qualified and skilled workforce. This research method uses the literature study with descriptive and explorative approaches and observations of the author. It can be concluded that short of human resources for MICE is due to small number of state and private universities in Banten that provide MICE majors, low socialization and participation of Banten Provincial Government in promoting MICE to secondary schools so that students’ interest in learning MICE is low. This dilemma can be overcome if Regional Government plays an active role and cooperates with educational institutions or universities to facilitate MICE majors, intensify trainings and certify employees based on competency standards.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Zairil Zairil
PY  - 2020
DA  - 2020/02/12
TI  - Strategy of Improving Tourism Human Resources Based on MICE Competency in Banten Province, Indonesia
BT  - Proceedings of the 4th International Conference on Management, Economics and Business (ICMEB 2019)
PB  - Atlantis Press
SP  - 232
EP  - 238
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200205.041
DO  - 10.2991/aebmr.k.200205.041
ID  - Zairil2020
ER  -