Analysis of Canteen Services in Educational Institutions using Force Field Analysis Approach

DOI

10.2991/assehr.k.201214.288How to use a DOI?

Keywords

canteen improvement, force field analysis

Abstract

This research aims to determine the improvement of canteen services in all faculties of the Universitas Negeri Malang (UM) by identifying problems using the method based on force field analysis, which includes the level of student satisfaction and as a means of criticism and suggestions for canteen managers. The method used in this study is a qualitative approach with descriptive analysis to determine the level of canteen service, canteen cleanliness, food hygiene of the canteen, as well as canteen facilities and facilities. Based on the research results, it shows that the canteens in all faculties still do not meet the physical feasibility of implementing food service sanitation hygiene because the aspects of the requirements include aspects of buildings and facilities that do not meet the requirements. Solving this problem with the concept of Total Quality Management (TQM) contributed by expert thoughts called The Juran Trilogy. The data obtained from a survey conducted using google form which has been filled in by students from 8 faculties starting from students of the 2015-2019 class indicate that the canteen service is unsatisfactory, the level of cleanliness of the canteen in each faculty is relatively less clean, the canteen building is not adequate and the facilities which is inadequate, the serving canteen’s food meets the eligibility standards and affordable food prices. The purpose of this research is to improve the quality, quality, service and building repairs in the canteen of all faculties at the UM.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Vira Maratus Sholihah
AU  - Asmaul Kusna
AU  - Bayu Angga Mahardika
AU  - Desi Retno Nugraheni
AU  - Deva Eriyani
AU  - Nila Octavia Yulindasari
AU  - Salsabila Taftania
AU  - Ahmad Nurabadi
PY  - 2020
DA  - 2020/12/15
TI  - Analysis of Canteen Services in Educational Institutions using Force Field Analysis Approach
BT  - Proceedings of the 1 st International Conference on Information Technology and Education (ICITE 2020)
PB  - Atlantis Press
SP  - 520
EP  - 525
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201214.288
DO  - 10.2991/assehr.k.201214.288
ID  - Sholihah2020
ER  -