Proceedings of the 2nd International Conference on Emerging Technologies and Sustainable Business Practices-2024 (ICETSBP 2024)

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Optibank - Slot Booking App for Offline Services

Authors
Suvarna Vani Koneru1, Dhanus Datta Kolli1, *, Sai Sruthi Namala1
1Department of CSE, VR Siddhartha Engineering College, Vijayawada, India
*Corresponding author. Email: dahnusdattakolli29@gmail.com
Corresponding Author
Dhanus Datta Kolli
Available Online 17 October 2024.
DOI
10.2991/978-94-6463-544-7_2How to use a DOI?
Keywords
Mobile application development; Customer satisfaction; Availability of services; Appointment scheduling
Abstract

The current banking system regularly causes problems for customers, including lengthy wait times, a lack of service options, and sluggish procedures. While there are many mobile applications available for online services, there are none for offline services. This project presents a mobile application that offers real-time information on service availabilities and wait times for offline services. By utilizing this application, we intend to lessen customer dissatisfaction, effectively allocate resources, and enhance the total banking experience for our customers. Real-time service data will be gathered through secure interaction with bank systems. The project leverages advanced technologies like Flutter, Node.js, Firebase, and Cloud Store. This application is unique and innovative as the whole idea lies in providing real-time service availability & slot booking for offline banking services. This unique piece of work signifies a plausible remedy for the shortcomings in banking today, as an unconventional approach to resource management and operational efficiency within that industry. The ability for this to be applied on mass and further research done in the field of enhancing offline banking services is sizeable.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Emerging Technologies and Sustainable Business Practices-2024 (ICETSBP 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
17 October 2024
ISBN
978-94-6463-544-7
ISSN
2352-5428
DOI
10.2991/978-94-6463-544-7_2How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Suvarna Vani Koneru
AU  - Dhanus Datta Kolli
AU  - Sai Sruthi Namala
PY  - 2024
DA  - 2024/10/17
TI  - Optibank - Slot Booking App for Offline Services
BT  - Proceedings of the 2nd International Conference on Emerging Technologies and Sustainable Business Practices-2024 (ICETSBP 2024)
PB  - Atlantis Press
SP  - 5
EP  - 16
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-544-7_2
DO  - 10.2991/978-94-6463-544-7_2
ID  - Koneru2024
ER  -