Research on the Construction and Development of Smart Hotel from the Perspective of Serving Customers

DOI

10.2991/icesem-18.2018.228How to use a DOI?

Keywords

Smart hotel; Serving customers; Development suggestions

Abstract

Under the background of the strong development of smart tourism, electronic information technology has been validly integrated with hotel service industry. With the upgrading of hotel management system and the intelligence of individual service, smart hotel has become one of service development directions in current tourism industry, and the construction development and research about smart hotels are the new topics that hotel managers must face. This paper starts from the characteristics of smart hotel, puts forward suggestions for the construction of smart hotel from the perspective of customers considering four aspects, including convenience, comfort, security and comprehensiveness, and provides certain reference value for the future development of smart tourism.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Xia Xu
PY  - 2018/08
DA  - 2018/08
TI  - Research on the Construction and Development of Smart Hotel from the Perspective of Serving Customers
BT  - Proceedings of the 2018 2nd International Conference on Education Science and Economic Management (ICESEM 2018)
PB  - Atlantis Press
SP  - 975
EP  - 978
SN  - 2352-5398
UR  - https://doi.org/10.2991/icesem-18.2018.228
DO  - 10.2991/icesem-18.2018.228
ID  - Xu2018/08
ER  -