Proceedings of 2024 6th International Conference on Economic Management and Cultural Industry (ICEMCI 2024)

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Innovative Construction of User-Centered Software Service Quality Evaluation System Construction and Practical Application

Authors
Wenjia Xie1, *, Wenbin Zheng1
1Institute of Information and Communication, University of Defense Technology, Wuhan, 430010, China
*Corresponding author. Email: 84375886@qq.com
Corresponding Author
Wenjia Xie
Available Online 24 January 2025.
DOI
10.2991/978-94-6463-642-0_67How to use a DOI?
Keywords
user-centric software; service quality evaluation; index system
Abstract

In the digital age, the service quality of user-centric software is of great significance. This paper aims to construct an innovative evaluation system for the service quality of user-centric software. Firstly, it analyzes the research background and purpose, pointing out that although there are achievements in software service quality evaluation at present, the evaluation indicators of user-centric software still need to be improved. Then, it elaborates on the classic theories of service quality evaluation, including connotation, characteristics, evaluation principles and methods. Next, it presents in detail the construction of the evaluation index system for the service quality of user-centric software, including the basis and methods for index selection and specific contents. After that, it discusses the implementation and application of evaluation, covering data collection and analysis methods as well as the feedback and application of evaluation results. Finally, it summarizes the research conclusions and looks forward to future research directions, including continuously optimizing the evaluation index system, strengthening user experience evaluation, adapting to multi-platform and cross-device environments, and combining artificial intelligence and automation technologies.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of 2024 6th International Conference on Economic Management and Cultural Industry (ICEMCI 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
24 January 2025
ISBN
978-94-6463-642-0
ISSN
2352-5428
DOI
10.2991/978-94-6463-642-0_67How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Wenjia Xie
AU  - Wenbin Zheng
PY  - 2025
DA  - 2025/01/24
TI  - Innovative Construction of User-Centered Software Service Quality Evaluation System Construction and Practical Application
BT  - Proceedings of 2024 6th International Conference on Economic Management and Cultural Industry (ICEMCI 2024)
PB  - Atlantis Press
SP  - 631
EP  - 642
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-642-0_67
DO  - 10.2991/978-94-6463-642-0_67
ID  - Xie2025
ER  -