Proceedings of the 2024 5th International Conference on Education, Knowledge and Information Management (ICEKIM 2024）

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Public Sports Services in Community Sports Parks Based on the KANO Model Demand Hierarchical Analysis

Authors
Yuanting Chen1, Changmao Li2, *
1Department of Business, Henan University of Science and Technology, Luoyang, China
2Department of Physical Education, Henan University of Science and Technology, Luoyang, China
*Corresponding author. Email: l1518323320@163.com
Corresponding Author
Changmao Li
Available Online 31 August 2024.
DOI
10.2991/978-94-6463-502-7_108How to use a DOI?
Keywords
kano model; sports parks; public sports services; demand
Abstract

In order to solve the problem of contradiction between the supply and demand of public sports resources and to improve the efficiency of sports resources, the study is based on the theory of customer satisfaction, taking the public sports services of community sports parks as the object of study, and using the traditional KANO model, the Better-Worse coefficient analysis, and the satisfaction quartile diagram analysis to carry out the demand hierarchy analysis of the public sports service items of community sports parks. The study shows that the public sports services include 13 Must-be Quality, 4 One-dimensional Quality, 6 Attractive quality and 2 Indifferent Quality, and finally puts forward improvement suggestions for different quality attributes, screens out the services that match the residents’ needs for supply, facilitates the precise supply of sports resources, achieves the optimal allocation of resources, and provides suggestions and references for improving the level of public sports services.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2024 5th International Conference on Education, Knowledge and Information Management (ICEKIM 2024）
Series
Atlantis Highlights in Computer Sciences
Publication Date
31 August 2024
ISBN
978-94-6463-502-7
ISSN
2589-4900
DOI
10.2991/978-94-6463-502-7_108How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Yuanting Chen
AU  - Changmao Li
PY  - 2024
DA  - 2024/08/31
TI  - Public Sports Services in Community Sports Parks Based on the KANO Model Demand Hierarchical Analysis
BT  - Proceedings of the 2024 5th International Conference on Education, Knowledge and Information Management (ICEKIM 2024）
PB  - Atlantis Press
SP  - 1012
EP  - 1022
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-502-7_108
DO  - 10.2991/978-94-6463-502-7_108
ID  - Chen2024
ER  -