The Mediating Role of Work Satisfaction in the Effect of Professional Identity and Organizational Support on the Intention to Quit from Work
- DOI
- 10.2991/aebmr.k.210507.083How to use a DOI?
- Keywords
- professional identity, perceived organizational support, job satisfaction, intention to quit
- Abstract
Insurance industry is one of the essential sectors that are considered vital in this globalization era. Although this industry in Indonesia is experiencing growth, there is a problem that has not been solved, which is specifically about the low retention-rate of insurance agents. Therefore, the purpose of this study was to examine the effect of professional identity and perceived organizational support on the intention to quit from work with job satisfaction as a mediating role among the XYZ insurance agents. The sample was taken by using the purposive sampling method consisting of 200 respondents, and the data analysis used AMOS software version 21. The results of this study indicate that both professional identity and perceived organizational support have a positive and direct effect on job satisfaction, while job satisfaction has a negative and direct effect on the intention to quit. Professional identity and perceived organizational support have a negative and indirect effect on the intention to quit through job satisfaction as the fully mediating variable.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Mei Ie AU - Daniel Denaldo AU - Hetty Karunia Tunjungsari PY - 2021 DA - 2021/05/09 TI - The Mediating Role of Work Satisfaction in the Effect of Professional Identity and Organizational Support on the Intention to Quit from Work BT - Proceedings of the Ninth International Conference on Entrepreneurship and Business Management (ICEBM 2020) PB - Atlantis Press SP - 561 EP - 569 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.210507.083 DO - 10.2991/aebmr.k.210507.083 ID - Ie2021 ER -