Implementation of E-Government and Public Service in Sidenreng Rappang Regency: Study of Village Website in Bulo Wattang, Carawali, Kanie, and Lagading Village

DOI

10.2991/icdesa-19.2019.23How to use a DOI?

Keywords

Implementation, E-Government, Public Service

Abstract

Governments throughout the world are currently facing pressure from various parties to improve the quality of public services in providing information to the public. This causes E-Government to play an increasingly important role for all decision-makers. The traditional government that is identical to the use of paper is becoming obsolete and leading to electronic-based governance. The provision of public services today is still done through direct contact between service providers and the community. This has been widely used by service interaction actors from both the bureaucrats and the community. From the side of the waiter, some people are looking for profits by asking for payment outside the applicable provisions. From the community side, there are still many who want to obtain services easily by bribing or giving facilitation payments. Such practices will certainly have an impact on the use of other services which ultimately have an impact on the quality of service in general. Some results of surveys from international survey institutions show that public services in Indonesia are still the worst in Asia. The same is true of various studies conducted by observers of public services, which almost all concluded that public services through direct contact were vulnerable to the practice of maladministration. Departing from the above facts, then one effective way to minimize all fraud in the delivery of public services is by e-government, as stated in Presidential Instruction No. 3 of 2003 concerning National E-Government Development Policy and Strategy. This study aims to determine the implementation of public service based village website. This study uses a qualitative method with three stages, namely the invention stage, discovery stage, and explanation stage

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Saifullah
AU  - Madaling
AU  - Lili Hafid
PY  - 2019/11
DA  - 2019/11
TI  - Implementation of E-Government and Public Service in Sidenreng Rappang Regency: Study of Village Website in Bulo Wattang, Carawali, Kanie, and Lagading Village
BT  - Proceedings of the International Conference of Democratisation in Southeast Asia (ICDeSA 2019)
PB  - Atlantis Press
SP  - 109
EP  - 112
SN  - 2352-5398
UR  - https://doi.org/10.2991/icdesa-19.2019.23
DO  - 10.2991/icdesa-19.2019.23
ID  - 2019/11
ER  -