Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)

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Tourism and Technology Mediated Dispute Resolution: A Legal Case Study of India

Authors
Wasis Susetio1, *, David Pradhan2
1Professor of Law, Universitas Esa Unggul, Jakarta, Indonesia
2Senior Research Fellow, Jawaharlal Nehru University, New Delhi, India
*Corresponding author. Email: happy48_isa@jnu.ac.in
Corresponding Author
Wasis Susetio
Available Online 31 December 2023.
DOI
10.2991/978-2-38476-180-7_156How to use a DOI?
Keywords
Tourism and Law; Contractual Dispute Resolution; Information and Communication Technology; India
Abstract

International tourism is economically important for developing countries, but contractual disputes arising between the tourists and international tour operators or domestic providers of goods and services, can affect perceptions of tourist destinations and impact tourism. This necessitates that any disputes between the tourists and the other parties be resolved expeditiously, and Alternate Dispute Resolution has the potential to be an appropriate forum for the same. This article will demonstrate that Information and Communication Technology based Alternative Dispute Resolution can act as an apposite forum for resolution of disputes in the tourism sector, while also highlighting issues that preclude effective technology-based dispute resolution, based on actual cases in India. This research uses legal analysis of statutes in India to analyse the structural, policy and legal impediments, which affect the potential of technology mediated dispute resolution to contribute to sustainable tourism. The conclusion drawn in this article is that while India has the structural legal and jurisprudential frameworks to resolve tourism disputes with the aid of technology there exist gaps in executive public policy which need to be addressed.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 December 2023
ISBN
10.2991/978-2-38476-180-7_156
ISSN
2352-5398
DOI
10.2991/978-2-38476-180-7_156How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Wasis Susetio
AU  - David Pradhan
PY  - 2023
DA  - 2023/12/31
TI  - Tourism and Technology Mediated Dispute Resolution: A Legal Case Study of India
BT  - Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
PB  - Atlantis Press
SP  - 1517
EP  - 1527
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-180-7_156
DO  - 10.2991/978-2-38476-180-7_156
ID  - Susetio2023
ER  -