Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)

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The Urgency of Legal Protection for Couriers in COD (Cash on Delivery) Transactions

Authors
Dian Herlambang1, *, Susi Indriyani1, Renandi Eka Tama1, Rizani Putri1
1Faculty of Law, Universitas Mitra Indonesia, Bandar, Lampung, Indonesia
*Corresponding author. Email: dianherlambang@umitra.ac.id
Corresponding Author
Dian Herlambang
Available Online 31 December 2023.
DOI
10.2991/978-2-38476-180-7_44How to use a DOI?
Keywords
Courier; Cash on Delivery; Protect
Abstract

COD transactions involving marketplaces, sellers and buyers are connected with other parties, namely couriers and goods delivery service companies, which are not found in conventional buying and selling transactions. The involvement of couriers in the Cash On Delivery transaction process is important to the successful completion of the transaction. The lack of regulations and protocols mandating delivery service companies and e-commerce parties has led to a dearth of explicit directives and frameworks for risk management and the implementation of mitigation systems to safeguard couriers. Consequently, when the company introduced the Cash on Delivery (COD) system, it was not accompanied by a comprehensive assessment of potential issues that may arise. This article aims to investigate the extent to which the Oversight Agency fulfills its role in overseeing the Courier in Cash on Delivery (COD) transactions, as well as the rules implemented by the Government to ensure the safeguarding of couriers involved in such transactions. This journal uses a qualitative descriptive research method. Until now, there has been no sales monitoring through e-commerce and the Internet. Currently, the regulation of the Cash on Delivery (COD) mechanism by marketplace organizers lacks legal enforceability, as it solely functions as a technical guideline. Consequently, it fails to offer adequate protection for couriers and does not hold accountable those who engage in violations.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 December 2023
ISBN
10.2991/978-2-38476-180-7_44
ISSN
2352-5398
DOI
10.2991/978-2-38476-180-7_44How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Dian Herlambang
AU  - Susi Indriyani
AU  - Renandi Eka Tama
AU  - Rizani Putri
PY  - 2023
DA  - 2023/12/31
TI  - The Urgency of Legal Protection for Couriers in COD (Cash on Delivery) Transactions
BT  - Proceedings of the International Conference on “Changing of Law: Business Law, Local Wisdom and Tourism Industry” (ICCLB 2023)
PB  - Atlantis Press
SP  - 400
EP  - 414
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-180-7_44
DO  - 10.2991/978-2-38476-180-7_44
ID  - Herlambang2023
ER  -