Proceedings of the International Conference on Business, Management, Accounting and Sustainable Economy (ICBMASE 2023)

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Customer Satisfaction at an Upscale Restaurant in Indonesia Post-Covid-19: Personal Hygiene and Service Quality

Authors
Muhammad Fakihuddin1, *, Liliana Dewi1
1Faculty of Economics and Business, National University, Jakarta, Indonesia
*Corresponding author. Email: muhammadfakihuddin0@gmail.com
Corresponding Author
Muhammad Fakihuddin
Available Online 2 May 2024.
DOI
10.2991/978-94-6463-394-8_16How to use a DOI?
Keywords
Incanto restaurant; Service quality; Customer satisfaction; Personal hygiene
Abstract

After the pandemic, customers are increasingly aware of cleanliness, and their demands for restaurant satisfaction are also increasingly aware of the importance of cleanliness. This research was conducted at Incanto Restaurant Fraser Residence Sudirman Jakarta to know personal hygiene and service quality on customer satisfaction at Incanto Restaurant Fraser Residence Sudirman Jakarta. This research uses quantitative methods. The number of samples in this study was 100 respondents. Respondents in the research were customers at Incanto Restaurant from August 2022 to February 2023. The data collection techniques used were questionnaires and a literature study with multiple regression data processing techniques using IBM SPSS version 26. The test results showed that personal hygiene and customer satisfaction influenced customer satisfaction at Incanto Restaurant. The restaurant staff’s cleanliness and good service will increase customer satisfaction. Then, restaurant managers must monitor the cleanliness of employees and train them in health and hygiene protocols.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Business, Management, Accounting and Sustainable Economy (ICBMASE 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
2 May 2024
ISBN
978-94-6463-394-8
ISSN
2352-5428
DOI
10.2991/978-94-6463-394-8_16How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Muhammad Fakihuddin
AU  - Liliana Dewi
PY  - 2024
DA  - 2024/05/02
TI  - Customer Satisfaction at an Upscale Restaurant in Indonesia Post-Covid-19: Personal Hygiene and Service Quality
BT  - Proceedings of the International Conference on Business, Management, Accounting and Sustainable Economy (ICBMASE 2023)
PB  - Atlantis Press
SP  - 157
EP  - 163
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-394-8_16
DO  - 10.2991/978-94-6463-394-8_16
ID  - Fakihuddin2024
ER  -