Strategies to Improve the Quality of Academic Service at Bali State Polytechnic Based on Student Satisfaction Inventory
- DOI
- 10.2991/icastss-19.2019.53How to use a DOI?
- Keywords
- quality, academic service, student satisfaction inventory
- Abstract
The objectives of this study were: (1) to determine the level of the quality of academic service in Bali State Polytechnic based on Student Satisfaction Inventory (SSI), (2) to formulate a strategy in order to improve the quality of academic services in Bali State Polytechnic (BSP) based on SSI. The sample in this study comprised of 370 students recruited using the stratified proportional random sampling technique. The data were collected by distributing questionnaires, and conducting interviews and observations. To find out the level of the quality of BSP academic services the descriptive statistical analysis was deployed, and to formulate strategies in order to improve the quality of BSP academic services the Imfortant-Performance Matrix analysis technique was used. The results of the descriptive statistical analysis revealed that the level of the quality of academic service at BSP is in the good category. The strategies that can be used to improve the quality of academic services at BSP include the following: increase facilities and equipment for academic process, increase industry involvement in curriculum development, make continuous adjustments to instructional materials, and provide training on excellent service to administrative staff.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - I Wayan Siwantara AU - Ni Wayan Sumetri PY - 2019/10 DA - 2019/10 TI - Strategies to Improve the Quality of Academic Service at Bali State Polytechnic Based on Student Satisfaction Inventory BT - Proceedings of the International Conference On Applied Science and Technology 2019 - Social Sciences Track (iCASTSS 2019) PB - Atlantis Press SP - 148 EP - 151 SN - 2352-5398 UR - https://doi.org/10.2991/icastss-19.2019.53 DO - 10.2991/icastss-19.2019.53 ID - Siwantara2019/10 ER -