Measurement Of Local Government Performance With Balanced Scorecard Approach In South Tangerang City, Indonesia

DOI

10.2991/icaspgs-icbap-17.2017.38How to use a DOI?

Keywords

balanced scorecard, local government scorecard, performance measurements

Abstract

The new concept of local government that focuses on the community requires a new paradigm of government management with a comprehensive performance measurement system. LAKIP and LPJ (LKPD - both are kinds of accountability report) as a tool to measure the performance of local government has not depicted the performance comprehensively. In the research design of performance measurement of local government with Balanced Scorecard (BSC) approach in South Tangerang Government, the development of performance measurement model is done through four approaches, namely customer/community perspective, financial perspective, learning and growth perspective, and internal process perspective. The type of research used is qualitative research method and uses descriptive analytics. Sources of data were obtained through interviews and document reviews. The results of this study are (1) current performance measurement of local government through LAKIP and LPJ (LKPD) has not yet described the performance comprehensively, (2) weaknesses of LAKIP and LPJ (LKPD) can be improved by applying BSC through strategy map that can translate and visualize the strategy and vision of South Tangerang Government which is then followed by determining strategic objectives, etc., so that it will form a performance measurement system that is integrated into urban planning, and (3) the BSC designed local government Scorecard (LGSC) contains five focus areas, 17 (seventeen) strategic objectives.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ahmad Sulhan
AU  - Sadu Wasistiono
PY  - 2017/12
DA  - 2017/12
TI  - Measurement Of Local Government Performance With Balanced Scorecard Approach In South Tangerang City, Indonesia
BT  - Proceedings of the International Conference on Administrative Science, Policy and Governance Studies (ICAS-PGS 2017) and the International Conference on Business Administration and Policy (ICBAP 2017)
PB  - Atlantis Press
SP  - 299
EP  - 311
SN  - 2352-5398
UR  - https://doi.org/10.2991/icaspgs-icbap-17.2017.38
DO  - 10.2991/icaspgs-icbap-17.2017.38
ID  - Sulhan2017/12
ER  -