Implementation of E-Government in Accelerating Bureaucratic Reform in Indonesia
- DOI
- 10.2991/978-2-38476-104-3_33How to use a DOI?
- Keywords
- Bureaucratic Reform; E-government; E-governance; Soft System Methodology (SSM); Indonesia
- Abstract
The E-government in Indonesia has not been running well. The phenomenon shows that the development of e-government implementation declared to be completed in 2024 has not been achieved optimally. This paper aims to contribute thoughts on accelerating the implementation of e-government in Indonesia. E-government is a process of digitizing government, including in the community. The targets of bureaucratic reform in the implementation of e-government include the full implementation of public digital services and the administration of national government; big data and artificial intelligence; realizing a smart city with a new way of working. Transformation is a very complex process of change and requires an ability to equate perception to change itself. The research method uses the Soft System Methodology (SSM) approach as the right method to solve complex problems. This study found that there are two main obstacles faced in the implementation of e-government. First, business processes that have not been integrated due to the low culture of various data and information between government agencies. Second, because the infrastructure of Information and Computer Technology (ICT) has not reached all government agencies. There are some recommendations provided, namely (1) managing government work systems and processes, (2) utilizing ICT in public service, (3) developing the telecommunications and information technology industry, and (4) developing the capacity of human resources in the government.
- Copyright
- © 2024 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Endang Wirjatmi Trilestari AU - Septiana Dwiputrianti AU - Saekul Anwar AU - Cahyono Tri Birowo AU - Dian Istanti PY - 2023 DA - 2023/09/29 TI - Implementation of E-Government in Accelerating Bureaucratic Reform in Indonesia BT - Proceedings of the Fourth International Conference on Administrative Science (ICAS 2022) PB - Atlantis Press SP - 338 EP - 348 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-38476-104-3_33 DO - 10.2991/978-2-38476-104-3_33 ID - Trilestari2023 ER -