Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022)

<Previous Article In Volume
Next Article In Volume>

Assessing the Success of the E-Government System in Terms of the Quality of Public Services: A Case Study in the Regional Government of the City of Tangerang

Authors
Arief Rahadiono Wismansyah1, *
1Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: ariefwismansyah@gmail.com
Corresponding Author
Arief Rahadiono Wismansyah
Available Online 29 May 2023.
DOI
10.2991/978-94-6463-146-3_37How to use a DOI?
Keywords
Information quality; system quality; service quality; usage; perceived net value
Abstract

This paper aims to assess the success of the eGovernment system in the quality of public services. The data was obtained using a questionnaire distributed to residents who had accessed the Tangerang LIVE application, with the number of samples taken up to 400 people. This study found a significant influence between the quality of the information, the quality of the systems used, the quality of the services used, and the perceived net benefit. Currently, information and communication technology in Indonesia has developed rapidly, so all information and government services are fast-paced. Technological sophistication has been applied in various government areas to achieve the effectiveness and efficiency of government services to the community. The Government undertakes these efforts to achieve good governance for the community through information and communication technology. Tangerang City is one of the pioneers in the development of e-government. The Tangerang City Government launched the Tangerang LIVE application by analyzing demand scenarios and simplifying the public service model. However, the success of this e-Government program certainly needs to be examined in terms of its success rate through a systematic and accountable research approach. This study will examine the e-government program implemented in the city of Tangerang using the DeLone and McLean Information System Success Model.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
29 May 2023
ISBN
978-94-6463-146-3
ISSN
2352-5428
DOI
10.2991/978-94-6463-146-3_37How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Arief Rahadiono Wismansyah
PY  - 2023
DA  - 2023/05/29
TI  - Assessing the Success of the E-Government System in Terms of the Quality of Public Services: A Case Study in the Regional Government of the City of Tangerang
BT  - Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022)
PB  - Atlantis Press
SP  - 367
EP  - 374
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-146-3_37
DO  - 10.2991/978-94-6463-146-3_37
ID  - Wismansyah2023
ER  -