Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)

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Analysis Of Factors Affecting Intention Sustainability Of E-Wallet Fund Adoption In Post Batam City Covid-19 Era Using The UTAUT2 Model

Authors
Annisa Pratiwi1, *, Nadia Fathurrahmi Lawita1
1Management and Business Department, Politeknik Negeri Batam, Batam City, Indonesia
*Corresponding author. Email: nisaapratiwi3@gmail.com
Corresponding Author
Annisa Pratiwi
Available Online 31 December 2024.
DOI
10.2991/978-94-6463-640-6_40How to use a DOI?
Keywords
E-wallet; DANA; Behavioral Intention; UTAUT2
Abstract

Using the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), this study investigates the factors that impact users desire to keep using e-wallets fund (Dana) service in Batam City. This study is a replica with differences in geographic, object, e-wallet specifications, and research time. E-wallets, as a means of electronic payment, have become popular amidst the COVID-19 pandemic due to their ability to minimize physical contact. This research involved 400 respondents in Batam City who used e-wallets Dana. The Partial Least Square-Structural Equation Modeling (PLS-SEM) method technique was employed to analyze the data obtained from an online questionnaire, with the assistance of SmartPLS 3.0. The study’s findings indicate that four factors have no effect on be-havior intentions and six elements have an impact. According to this study, behavior intentions are significantly influenced by price value, trust, habit, social influence, performance anticipation, and effort expectancy. Concurrently, in Batam City, Riau Islands, factors that do not significantly in-fluence be-havior intentions for utilizing the Dana e-wallet application include facilitating conditions, perceived risk, hedonic motivation, and per-ceived COVID threat.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
31 December 2024
ISBN
978-94-6463-640-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-640-6_40How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Annisa Pratiwi
AU  - Nadia Fathurrahmi Lawita
PY  - 2024
DA  - 2024/12/31
TI  - Analysis Of Factors Affecting Intention Sustainability Of E-Wallet Fund Adoption In Post Batam City Covid-19 Era Using The UTAUT2 Model
BT  - Proceedings of the  Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)
PB  - Atlantis Press
SP  - 545
EP  - 565
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-640-6_40
DO  - 10.2991/978-94-6463-640-6_40
ID  - Pratiwi2024
ER  -