Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)

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Identification of Delayed Delivery Factor at PT.Hunindo Jaya Sejati Using SWOT and Fishbone Methods

Authors
Jacintha Soraya1, *, Ayu Puspitasari1
1Business Management, Batam State Polytechnic, Batam, Indonesia
*Corresponding author. Email: jacinthasoraya74947@gmail.com
Corresponding Author
Jacintha Soraya
Available Online 31 December 2024.
DOI
10.2991/978-94-6463-640-6_15How to use a DOI?
Keywords
Delivery delay; SWOT; Fishbone
Abstract

This research aims to identify factors of late delivery of goods at PT Hunindo Jaya Sejati, recommends a strategy to improve delivery performance at PT Hunindo Jaya Sejati and find out the performance achievements at PT Hunindo Jaya Sejati. From the results of the research conducted, it can be seen that the factors causing delivery delays are caused by less than optimal sales and admin performance in the goods delivery process. Apart from that, the procurement of transportation equipment and equipment for sending goods is one of the factors for delays in delivery. Based on the results of performance analysis via SWOT, it can be concluded that the goods delivery process at PT Hunindo Jaya Sejati has an IFE matrix score = 0.695, while external factors have an EFE value = 0.410. This value shows that PT. Hunindo Jaya Sejati can pay more attention and look for solutions to overcome the weaknesses that exist in the process of delivering goods to customers and take advantage of existing opportunities to avoid external threats.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
31 December 2024
ISBN
978-94-6463-640-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-640-6_15How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jacintha Soraya
AU  - Ayu Puspitasari
PY  - 2024
DA  - 2024/12/31
TI  - Identification of Delayed Delivery Factor at PT.Hunindo Jaya Sejati Using SWOT and Fishbone Methods
BT  - Proceedings of the  Sixth International Conference on Applied Economics and Social Science (ICAESS 2024)
PB  - Atlantis Press
SP  - 187
EP  - 201
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-640-6_15
DO  - 10.2991/978-94-6463-640-6_15
ID  - Soraya2024
ER  -