Using Transaction Cost Theory to Evaluate Outsourcing Decision-making in the Tourist Hotel Industry

DOI

10.2991/iaw-sc.2013.57How to use a DOI?

Keywords

outsourcing; transaction cost theory; tourist hotel

Abstract

This study with tourist hotels as focus, applied transaction cost theory to establish a pattern of integrated relationship learning and aims to (a) identify the theoretical relationships between relationship learning, relationship trust, and relationship performance, and (b) verify the degree to which the proposed model fits the data using Structural Equation Modeling techniques. Findings indicate that whereas asset specificity, internal complexity, and relationship learning are positively correlated, environment uncertainty and relationship learning are negatively associated. Moreover, asset specificity and relationship trust were positively related, while behavioral uncertainty and relationship trust were negatively associated. A positive effect of relationship learning on relationship performance, and relationship trust on relationship performance and relationship learning was observed. These findings provide decision-makers in the tourist hotel industry with a guide for maintaining effective relationships with outsourcing vendors and facilitate managerial decision-making, thus promoting organizational performance.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Han-Shen Chen
AU  - Tsuifang Hsieh
PY  - 2013/10
DA  - 2013/10
TI  - Using Transaction Cost Theory to Evaluate Outsourcing Decision-making in the Tourist Hotel Industry
BT  - Proceedings of the 2013 International Academic Workshop on Social Science
PB  - Atlantis Press
SP  - 267
EP  - 271
SN  - 1951-6851
UR  - https://doi.org/10.2991/iaw-sc.2013.57
DO  - 10.2991/iaw-sc.2013.57
ID  - Chen2013/10
ER  -