Digital Transformation: Opportunities or Threats for Civil Servant Career Path

DOI

10.2991/978-94-6463-234-7_141How to use a DOI?

Keywords

Civil Servant; Digital Transformation; HR Learning and Development; Public Service

Abstract

Limited mobility due to health protocols regarding the Covid-19 pandemic forced every sector to carry out digital transformations within their organizations. Likewise, with the public administration service sector and government bureaucracy, the pandemic has also become a trigger and encouragement for the bureaucracy in providing services to the community. Advances in technology and public understanding of public services are increasing. Currently, the community is increasingly critical and demands more for the services provided and always supervises, straightens, and encourages the pace of government. However, in practice, this digital transformation effort has an impact and performance that has not been optimal. Challenges in implementing digital transformation in the public sector include the lack of quantity and quality of human resources (HR). This study aims to analyze the ability of civil servants to adapt to the demands of society in the era of digital transformation and whether they are able to make this transformation a career development opportunity or instead make it a threat that digital transformation will result in the loss of some jobs. This research used a qualitative method through a descriptive qualitative approach. Data was collected through interviews, observations, and questionnaires to civil servants in Tasikmalaya. A total of 108 respondents were involved using a simple random sampling technique. The final result of this research will bring up a new paradigm, namely technology-based and innovative HR, and the formation of competent human resources in their fields of course while still adjusting to the culture of the local community.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Devi Nafiana
AU  - Eeng Ahman
AU  - Rofi Rofaida
PY  - 2023
DA  - 2023/09/29
TI  - Digital Transformation: Opportunities or Threats for Civil Servant Career Path
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 1337
EP  - 1345
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_141
DO  - 10.2991/978-94-6463-234-7_141
ID  - Nafiana2023
ER  -