An Analysis of the Mental Workload on Procurement and General Affairs Department Employees at PTPN IV Directors Office Medan

Master of Management Universitas Sumatera Utara

DOI

10.2991/978-94-6463-234-7_154How to use a DOI?

Keywords

Fishbone Diagram; Mental Workload

Abstract

Perkebunan Nusantara IV (Persero) is a state-owned enterprise that is engaged in the agro-industry business field. The purpose of this research is to analyze the mental workload of employees and determine the cause of the mental workload with the fishbone diagram method. The population of this study was 32 workers in the procurement and general affairs department, and the number of samples was 32 workers with a saturation sampling technique. The selected system was NASA-TLX, which is a method that calculates mental workload subjectively. This methodology measures the workload components: Mental Demand, Physical Demand, Temporal Demand, Own Performance, Effort, and Frustration. The results of the measurements show aspects of TD and MD most dominant by values of 37% and 31%. Based on the calculation of the final NASA TLX score, it is known that six employees have a high level of mental workload, 25 people have a medium mental workload, and 1 person has a very high mental workload. Based on the fishbone diagram, the factors that affect the cognitive burden on procurement and general employees are increased work activities and additional work outside the job description due to the reduced number of employees. In addition, the high time pressure at work caused by the short working time is the reason for the increased mental workload felt by employees.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yoga Wahyu Priambudi Harahap
AU  - Harmein Nasution
AU  - Linda Trimurni Maas
PY  - 2023
DA  - 2023/09/29
TI  - An Analysis of the Mental Workload on Procurement and General Affairs Department Employees at PTPN IV Directors Office Medan
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 1476
EP  - 1485
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_154
DO  - 10.2991/978-94-6463-234-7_154
ID  - Harahap2023
ER  -