Improving Quality of Russian Railways Logistics Services and Client-Centricity Level on "One Contact" Principle by Creating Unified Customer Responsibility Center
Authors
Sergey Verkhoturov, Inna Shelopugina, Marina Konovalova, Natalya Mikhailova
Corresponding Author
Sergey Verkhoturov
Available Online January 2020.
- DOI
- 10.2991/fred-19.2020.44How to use a DOI?
- Keywords
- logistics services, international transportation, transport and logistics cluster, amodal transportation
- Abstract
The article considers the structure of import and export cargo transported through the Multidirectional Automobile Border Crossing Point Zabaykalsk. Measures are proposed to improve the quality of logistics services and the level of customer focus of Russian Railways by developing a transport and logistics cluster in the Trans-Baikal Territory and introducing a Unified Customer Responsibility Center. The present paper defines the following concepts: transport and logistics cluster and amodal transportation center.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Sergey Verkhoturov AU - Inna Shelopugina AU - Marina Konovalova AU - Natalya Mikhailova PY - 2020/01 DA - 2020/01 TI - Improving Quality of Russian Railways Logistics Services and Client-Centricity Level on "One Contact" Principle by Creating Unified Customer Responsibility Center BT - Proceedings of the International Session on Factors of Regional Extensive Development (FRED 2019) PB - Atlantis Press SP - 214 EP - 218 SN - 2352-5428 UR - https://doi.org/10.2991/fred-19.2020.44 DO - 10.2991/fred-19.2020.44 ID - Verkhoturov2020/01 ER -