Quality Measurement Evaluation of the POLSRI Learning Management System Website Using Importance Performance Analysis (IPA) Method

DOI

10.2991/ahe.k.210205.072How to use a DOI?

Keywords

Webqual, IPA, Learning Management System

Abstract

Technological advances have had an impact on all aspects of human life, one of which is the business world as well as the internet. A website is a means of providing information, promotion and communication to customers. This research tries to analyze the service quality of the POLSRI Learning Management System website with the aim of knowing the difference between the actual perceptions and ideal expectations of website users, in this case the POLSRI students. This research uses descriptive quantitative research methods. The analysis technique use Importance Performance Analysis (IPA). The results are 4 attributes that are top priority and need immediate improvements to improve service quality on the LMS POLSRI website, namely the ease of interacting clearly on the website, the website has an attractive appearance, the website creates a positive experience for user, and the level high trust in the information conveyed.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Irma Salamah
AU  - Lindawati
AU  - Asriyadi
AU  - M. Fadhli
PY  - 2021
DA  - 2021/02/09
TI  - Quality Measurement Evaluation of the POLSRI Learning Management System Website Using Importance Performance Analysis (IPA) Method
BT  - Proceedings of the 4th Forum in Research, Science, and Technology (FIRST-T1-T2-2020)
PB  - Atlantis Press
SP  - 428
EP  - 431
SN  - 2589-4943
UR  - https://doi.org/10.2991/ahe.k.210205.072
DO  - 10.2991/ahe.k.210205.072
ID  - Salamah2021
ER  -