Proceedings of 6th FIRST T3 2022 International Conference (FIRST-SS 2022)

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Digitalization Role of the Front Office in the Banking Business, Impact and Implementation

Authors
Paisal Paisal1, *, Afrizawati Afrizawati1, Fernando Africano1, M. Riska Maulana1, Habsah Binti Mohammad Sabli2
1Bussiness AdminstrationState Polytechnic State of SriwijayaPalembang, Palembang, Indonesia
2Polytechnic Mukah Sarawak, Mukah, Malaysia
*Corresponding author. Email: Paisal@polsri.ac.id
Corresponding Author
Paisal Paisal
Available Online 31 July 2023.
DOI
10.2991/978-2-38476-026-8_7How to use a DOI?
Keywords
Digitalization; Front Office; Banking Business
Abstract

This study was conducted to see the impact of banking digitalization on the role of the front office (teller and customer service) in the banking business activities, as well as the implementation in the banking business. The data for this study used primary data collected through distributed of questionnaires, as well as secondary data taken from references and published data’s. Meanwhile, the population used are all employees of BNI 46 in the Palembang area who work as a front office including tellers and customer service. The results of this study show that the partial test data (t test) has a significant correlation with the role of the front office BNI 46 Palembang area with a significance level of 0.032, the t-test value for X1 is 2.194, beta value is 0.184 and X2 the significance value is 0.191, t-value is -1.321., beta value -0.165 its mean digitalization has a positive influence on the role of the front office and according to the results of calculated F value of 3.269 with a signifcant value. 0.044. it indicated the F value was greater than F table 3.126 and the signification.0.044 value is smaller than 0.05. Thus H0 was rejected and the other side Ha is accepted. So it can be said the variables of the impact of digitalization and the implementation of digitalization are together significant influence on the role of the front office (teller, customer service).

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of 6th FIRST T3 2022 International Conference (FIRST-SS 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 July 2023
ISBN
978-2-38476-026-8
ISSN
2352-5398
DOI
10.2991/978-2-38476-026-8_7How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Paisal Paisal
AU  - Afrizawati Afrizawati
AU  - Fernando Africano
AU  - M. Riska Maulana
AU  - Habsah Binti Mohammad Sabli
PY  - 2023
DA  - 2023/07/31
TI  - Digitalization Role of the Front Office in the Banking Business, Impact and Implementation
BT  - Proceedings of 6th FIRST T3 2022 International Conference (FIRST-SS 2022)
PB  - Atlantis Press
SP  - 53
EP  - 61
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-026-8_7
DO  - 10.2991/978-2-38476-026-8_7
ID  - Paisal2023
ER  -