Integrated Quality Management Implementation Through Benchmarking
Authors
Anjar Agus Firawati, Asfi Mangzila, Anggraeni Cahyaningtyas, Quma Irah Larasati, Siti Munirotul Yuanita
Corresponding Author
Anjar Agus Firawati
Available Online December 2019.
- DOI
- 10.2991/coema-19.2019.9How to use a DOI?
- Keywords
- management, quality, educational institutions, benchmarking
- Abstract
This research aims to determine the implementation of integrated quality management in an educational institution. The collection of data is done by searching for a literature study that corresponds to the discussion to be conducted. The results of the research indicate some aspects that need to be considered in the implementation of integrated quality management in an educational institution, the first aspects of service, both aspects of human resources, three aspects of the environment, four aspects of the process, and fifth output/graduate aspects.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Anjar Agus Firawati AU - Asfi Mangzila AU - Anggraeni Cahyaningtyas AU - Quma Irah Larasati AU - Siti Munirotul Yuanita PY - 2019/12 DA - 2019/12 TI - Integrated Quality Management Implementation Through Benchmarking BT - Proceedings of the 4th International Conference on Education and Management (COEMA 2019) PB - Atlantis Press SP - 35 EP - 38 SN - 2352-5398 UR - https://doi.org/10.2991/coema-19.2019.9 DO - 10.2991/coema-19.2019.9 ID - AgusFirawati2019/12 ER -