Proceedings of the 4th International Conference on Communication, Language, Education and Social Sciences (CLESS 2023)

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Factors that influence the intention to use E-wallet among Generation Z in Malaysia

Authors
Jayanty Kuppusamy1, *, Eward Li Jing Xiang2
1Faculty of Business, Multimedia University, Melaka, Malaysia
2Faculty of Business, Multimedia University, Melaka, Malaysia
*Corresponding author. Email: jayanty.kuppusamy@mmu.edu.my
Corresponding Author
Jayanty Kuppusamy
Available Online 25 January 2024.
DOI
10.2991/978-2-38476-196-8_4How to use a DOI?
Keywords
intention to use; e-wallet; perceived usefulness; security system; fa- cilities condition
Abstract

The emergence of e-wallet is gaining momentum around the world. People are switching to e-wallet to pay for their purchases. The Malaysian gov- ernment is also promoting the usage of e-wallet through several initiatives. Nev- ertheless, the e-wallet usage is considered still low. Therefore, the current study’s purpose is to identify how factors such as social influence, perceived usefulness, security system, perceived risk, and facilities condition can influence the inten- tion to use e-wallet. Around 200 responses are obtained using the convenience sampling technique. The results revealed that perceived usefulness, security sys- tem and facilities conditions significantly influence the intention to use e-wallet among generation Z. However, social influence and perceived risk do not influ- ence e-wallet usage intention. The results provided the insight on how to encour- age and increase e-wallet usage among Malaysian. Since the government is also promoting payment using e-wallet the finding of this research is essential to de- velop the appropriate policies.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th International Conference on Communication, Language, Education and Social Sciences (CLESS 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
25 January 2024
ISBN
978-2-38476-196-8
ISSN
2352-5398
DOI
10.2991/978-2-38476-196-8_4How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jayanty Kuppusamy
AU  - Eward Li Jing Xiang
PY  - 2024
DA  - 2024/01/25
TI  - Factors that influence the intention to use E-wallet among Generation Z in Malaysia
BT  - Proceedings of the 4th International Conference on Communication, Language, Education and Social Sciences (CLESS 2023)
PB  - Atlantis Press
SP  - 33
EP  - 43
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-196-8_4
DO  - 10.2991/978-2-38476-196-8_4
ID  - Kuppusamy2024
ER  -