Service Improvement Analysis Based on User Feedback Evaluations
--Taking Shared Motorcycle User Feedback Data as an Example
- DOI
- 10.2991/978-94-6463-488-4_21How to use a DOI?
- Keywords
- shared motorcycle; LDA; TF-IDF; service improvement
- Abstract
With the rise of new environmentally friendly travel modes, shared motorcycles are favored by more and more citizens, but they also often have many problems such as indiscriminate parking, inaccessibility, operational errors and so on, Therefore, the quality of the service needs to be improved. In the study, taking the feedback from shared motorcycle users in City C, a city in China, as the focus, we integrate TF-IDF and LDA topic model for text analysis. The research results show that the problems reflected by consumers are mostly focused on the use of vehicles, positioning accuracy, cost reasonableness, system operation, and other aspects. Given the above problems, suggestions with practical value are proposed to product suppliers and operators from the perspectives of product quality, system optimization, and placement points.
- Copyright
- © 2024 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Jichen Wang AU - Shirui Wang AU - Yue Sun PY - 2024 DA - 2024/08/29 TI - Service Improvement Analysis Based on User Feedback Evaluations BT - Proceedings of the 2024 2nd International Conference on Digital Economy and Management Science (CDEMS 2024) PB - Atlantis Press SP - 188 EP - 199 SN - 2352-5428 UR - https://doi.org/10.2991/978-94-6463-488-4_21 DO - 10.2991/978-94-6463-488-4_21 ID - Wang2024 ER -