Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024)

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High Quality Local Services to International Context: A Study Case of Hospitality Management in Bali

Authors
Putu Astri Lestari1, *, Ngurah Gede Dwi Mahadipta2, Putu Yogi Agustia Pratama2, G. D. A. Wicaksana1
1Retail Management, Institut Desain Dan Bisnis Bali, Bali, Indonesia
2Digital Business, Institut Desain Dan Bisnis Bali, Bali, Indonesia
*Corresponding author. Email: astrilestari@idbbali.ac.id
Corresponding Author
Putu Astri Lestari
Available Online 17 March 2025.
DOI
10.2991/978-94-6463-666-6_28How to use a DOI?
Keywords
Management; Satisfaction; Local Services
Abstract

Study provided here aiming for identifying Balinese customers regarding local services provided by local people in the hospitality industry. This was done in response to the rapid development of the hospitality sector in Bali, which creates challenge for the local people. The theories used were the theory of management as well as planned behavior theory. This study’s categorization belongs to quantitative, employing a survey design. A survey was conducted using 29 items of questions provided via Google Forms. The results were considered positive from the customers’ perspectives, implying that local services in Bali must be maintained. Furthermore, management should understand the importance of maintaining high standards for local services to ensure customer satisfaction.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
17 March 2025
ISBN
978-94-6463-666-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-666-6_28How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Putu Astri Lestari
AU  - Ngurah Gede Dwi Mahadipta
AU  - Putu Yogi Agustia Pratama
AU  - G. D. A. Wicaksana
PY  - 2025
DA  - 2025/03/17
TI  - High Quality Local Services to International Context: A Study Case of Hospitality Management in Bali
BT  - Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024)
PB  - Atlantis Press
SP  - 462
EP  - 473
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-666-6_28
DO  - 10.2991/978-94-6463-666-6_28
ID  - Lestari2025
ER  -